Refund policy

🔁 Returns & Refunds – DreamHair™

At DreamHair™, customer satisfaction is our top priority.
If the product you ordered does not meet your expectations, you can easily return it within 30 days from the delivery date.

📦 Return Conditions

• You have 30 days from receiving your order to request a return.

• Products must be unused, unwashed, and in original condition, with tags and original packaging intact.

• Return shipping costs are the responsibility of the customer, unless the product is defective or the wrong item was received.

💸 Refunds

Once we receive and inspect the returned product, we will process your refund within 5–10 business days using the same payment method used for the purchase.

You will receive an email confirmation once the refund has been processed.

If you received a defective or incorrect product, please contact us — we will provide a replacement or a full refund.

📬 How to Make a Return

• Contact us at support@DreamHair.com, providing your order number and the reason for the return.

• You will receive instructions on how to ship the product back.

• Once the return is received and verified, we will proceed with the refund.

⚠️ Non-Returnable Items

For hygiene reasons, accessories, underwear, and personalized products are non-returnable, unless they are defective.

✉️ Contact

If you have any questions or issues, please contact our support team:
📧 support@DreamHair.com