Terms of service

📄 Terms & Conditions – DreamHair™

These Terms & Conditions define the rules for using the DreamHair™ online store, available at [your website address].
By using our website and placing an order, you agree to the terms outlined below.

1. 🛍️ General Information

The DreamHair™ online store sells apparel and accessories.

All prices listed on the website are expressed in [PLN / EUR] and include VAT, unless stated otherwise.

DreamHair™ reserves the right to update its product offerings, prices, and sales conditions at any time.

2. 👤 User Account

Creating an account is optional but allows easier order tracking and account management.

Users are responsible for keeping their login details confidential.

DreamHair™ is not responsible for any damages resulting from unauthorized access to a user’s account.

3. 🧾 Orders

Orders can be placed through the website 24/7.

After placing an order, the customer will receive an email confirming acceptance of the order.

DreamHair™ reserves the right to cancel an order in case of product unavailability or system errors.

4. 💳 Payments

We accept payments by credit card, bank transfer, and available online payment methods (e.g. PayPal, Klarna, etc.).

Payment must be completed before the order is shipped.

5. 🚚 Delivery

We deliver orders within USA and EU countries.

Delivery usually takes 3 to 10 business days, depending on the delivery address.

Shipping costs are displayed during checkout.

6. 🔁 Returns & Refunds

Return rules are described in a separate section titled “Returns & Refunds.”
Customers have the right to withdraw from the contract within 30 days without providing a reason.

7. 🔒 Personal Data Protection

Customer personal data is processed in accordance with applicable GDPR regulations.

DreamHair™ uses customer data solely for order fulfillment and customer communication.

More details can be found in our Privacy Policy.

8. ⚠️ Liability

DreamHair™ is not responsible for damages resulting from improper use of products.

If a product defect occurs, the customer has the right to file a complaint in accordance with applicable law.

9. ⚖️ Final Provisions

Matters not regulated by these Terms & Conditions are governed by Polish law.

DreamHair™ reserves the right to make changes to these Terms & Conditions.

The updated Terms & Conditions take effect upon publication on the website.

Section to Be Added – Use of Customer Data (Cookies & Pixels)

10. 🍪 Use of Customer Data, Cookies, and Tracking Technologies (Pixel)

By using the DreamHair™ website, customers agree that the store processes data collected automatically via cookies and tracking technologies such as Meta Pixel, TikTok Pixel, Google Analytics, and other marketing tools.

The collected data may include:

  • information about the device, browser, and IP address (masked or anonymized),

  • data related to website activity, such as viewed products, clicks, adding items to cart, or starting checkout,

  • advertising performance data (e.g. whether the customer arrived via an advertisement),

  • basic statistical and analytical data used to optimize the store.

This data is used for the following purposes:

  • ensuring proper operation of the online store,

  • improving website performance and analyzing user behavior,

  • optimizing advertising campaigns,

  • personalizing content and advertisements,

  • monitoring sales and ad effectiveness through conversion pixels.

None of this data allows for direct identification of the customer unless the customer voluntarily provides personal data during the purchase process.

Personal data provided by the customer (e.g. name, email address, shipping address, phone number) is used solely for:

  • order fulfillment,

  • payment processing,

  • product delivery,

  • customer communication regarding the order,

  • compliance with legal obligations (e.g. accounting requirements).

All data is processed in compliance with GDPR, and customers have the right to access, correct, or delete their data.

Detailed information about data processing can be found in the Privacy Policy and Cookie Policy available on the website.

📧 Contact Us
If you have any questions, please contact us at:
support@DreamHair.com